1. Introduction

This Privacy Policy explains how FinnyPi LLC (“FinnyPi”, “we”, “our”, or “us”) collects, uses, and protects information in connection with our websites, applications, software products, and related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

The information we collect depends on how you use the Services. We may collect:

• Account Information: Name, email address, phone number, company name, and other details you provide when creating an account or contacting us.
• Usage Information: Log data such as IP address, browser type, device information, pages visited, timestamps, and general interaction with the Services.
• Communication Data: Content of messages, call-related data, and metadata you send or receive using messaging or communication features provided through the Services.
• Configuration & Integration Data: Settings, preferences, workflow configurations, and data fields you define within the Services.
• Support Information: Information you provide when you request technical or customer support.

3. How We Use Information

We use the information we collect solely for the purpose of operating, maintaining, and improving the Services, including:

• Creating and managing user accounts;
• Providing, configuring, and supporting software features;
• Sending service-related notifications and administrative messages;
• Monitoring performance, reliability, and security of the Services;
• Responding to support requests and inquiries;
• Analyzing aggregated usage patterns to improve functionality;
• Complying with legal obligations and enforcing our terms.

We do not use your information for unrelated advertising networks, affiliate lead sharing, or resale of data.

4. No Sale or Sharing of Your Information

FinnyPi LLC does not sell, rent, trade, or share your personal information with any third party or affiliate for their own marketing, advertising, lead generation, or independent use.

We also do not sell or share lists of phone numbers, email addresses, contact records, or communication content with any external parties for their campaigns or promotions.

Information you provide is used strictly to deliver and support the Services you have requested from FinnyPi LLC and for no other unrelated commercial purpose.

5. Legal Requirements & Safety

We may access, preserve, or disclose information if we reasonably believe it is necessary to:

• Comply with applicable law, regulation, legal process, or enforceable governmental request;
• Protect the safety, rights, or property of FinnyPi LLC, our users, or the public;
• Detect, prevent, or address fraud, security, or technical issues.

Such disclosures are limited to what is legally required and do not constitute selling or sharing data for commercial purposes.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to maintain secure sessions, remember preferences, and understand general usage patterns. For more details, please see our separate Cookie Policy.

7. Data Security

We implement reasonable technical and organizational measures to protect information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We continuously monitor and update our practices to improve security where reasonable and appropriate.

8. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide and support the Services;
• Maintain security, logs, and operational records;
• Comply with legal, accounting, or reporting obligations.

Where feasible, we may anonymize or aggregate data so that it can no longer be reasonably linked to an identifiable individual.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights in relation to the information we hold about you, such as rights to:

• Access a copy of your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of information where legally permissible;
• Object to or restrict certain types of processing;
• Withdraw consent where processing is based on consent.

To exercise any rights or submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before fulfilling certain requests.

10. Communications, SMS, and Opt-Out

If you provide a phone number, email address, or other contact information, we may use it to send service-related communications, such as account notifications, security alerts, or messages relating to features you have enabled.

Where applicable law or carrier guidelines require it, you may opt out of certain communications at any time by following the instructions in the message (for example, replying “STOP” to an SMS where supported) or by contacting us directly.

We do not use your contact information for unrelated third-party marketing campaigns and do not provide your contact details to external advertisers or affiliates.

11. Children’s Privacy

The Services are not intended for use by children under the age of 13 (or a higher age where required by applicable law), and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will provide reasonable notice, such as updating the “last updated” date and, where appropriate, providing additional notification through the Services.